Branding Update
July 1, 2014
Depersonalize the Dialogue
It
is all too easy for the staff of water and wastewater utilities to assume that
policy decisions are being made based on politics, personal gain, or political
ideologies. And it's equally easy for policy makers or the public to assume
that staff is proposing a course of action based on personal opinions or
beliefs. One way to head off these often erroneous preconceptions is to make
sure that the dialogue centers around standards. So, any discussion related to
an investment proposal or policy decision should begin with a review of the
relevant standards. It is perfectly reasonable for someone to disagree with a
standard. In fact, a debate about standards is the most meaningful and
transparent discussion that a utility can have with its community. This is
because standards determine both value and level of investment. Finally, a
dialogue about standards is less personal. This reduces the likelihood of
unproductive conflict, and provides the best chance that policy decisions will
be aligned with the best interests of the community.
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